Shipping policy

We understand the excitement of receiving your order, and we wanted to take a moment to provide some information about our shipping policy. Our standard shipping timeframe is 5 to 14 business days, and we are committed to ensuring that your order reaches you in the best possible condition.

Please keep in mind that our shipping estimate includes the time required for order processing, quality checks, and transit to your address. Rest assured, we’re doing everything in our power to get your order to you as swiftly as possible while maintaining our quality standards.

 

[ ALL SALES ARE FINAL, NO RETURNS NO EXCHANGES UNLESS ITEM IS DEFECTIVE OR DAMAGED ]

 

If you have any questions or concerns about your order or its shipping status, please don’t hesitate to reach out to our customer support team at weloveseule@gmail.com, @seule.clo. We are here to assist you in any way we can.

 

PREORDER PROCESS

If an item is labeled in the description as a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed vividly in detail in each customer's order confirmation which will be sent to them via. email. After purchasing a PREORDERED item, you are now fully committed to abiding by the PREORDER duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDER, we suggest you follow our INSTAGRAM: @seule.clo , where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and shipped to each of the customers. Thank you.